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Support & Warranty Information

 

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InAlto Support

InAlto is proudly distributed and supported by Residentia Group and we’re always here to help. Most product issues can be solved by referring to your product user manual. If you have misplaced your user manual, you can contact us to obtain a digital version. 

 

 

PLEASE CONTACT US USING ONE OF THE FOLLOWING OPTIONS:

 
 

call us

Monday–Friday
9.30 AM – 5.00 PM (AEST)
1300 11 4357

 

EMAIL us

support@residentiagroup.com.au

 

SELF-HELP PORTAL

We also have a self-help knowledge-base where you can search
for an answer to your question or even raise a service request.

 

 
 

 
 
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All InAlto products now come with up to a three year warranty!

Each new appliance automatically comes with a 2 year manufacturer’s warranty from the date of purchase. You simply need to register within 90 days of purchase and InAlto will extend the manufacturer’s warranty to 3 years, free of charge. If you do not register, your manufacturer’s warranty will be 2 years from the date of purchase.


 

Warranty Information

Residentia Group Pty Ltd, suppliers of InAlto appliances has amended its warranty statements to comply with new Australian Consumer Law requirements.

The warranty statements are located below on the relevant brand websites and have been distributed with InAlto appliances from 2014. The new warranty statements took effect from June 1, 2018 and cover all products bought from this period onwards.If a product is not registered within 90 days of purchase, the manufacturer’s warranty will be two years from the date of purchase.

Please note: If your product was purchased before June 1 2018, the warranty is as per the period specified in the user manual included with your product.

If you have any queries regarding these developments, please call Residentia Group on 1300 11 4357 to speak with our Support Team.

Residentia Group fully assures all customers that our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure. You are also entitled to a replacement or refund for a major failure and for compensation for any other reasonably foreseeable loss or damage. The benefits under Residentia Group's warranty are in addition to other rights you have at law.
 

POSTAL ADDRESS

Residentia Group
PO Box 341, Mount Eliza
Victoria, Australia 3930